Privacy Policy — 9999wim

Welcome to 9999wim. This Privacy Policy explains how 9999wim ("we", "us" or "our") collects, uses, stores and protects the personal information of users ("you" or "your") who access and use the 9999wim platform, including our website, casino games, live dealer tables, sports betting services and all related features.

We take your privacy seriously. Whether you are browsing our Cricket betting markets, playing a live casino table or checking your account balance after a Pakistan Super League match, any personal information you share with us is handled with care, discretion and a genuine commitment to keeping it secure.

By registering an account or continuing to use the 9999wim platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described within it. If you do not agree, please discontinue using the platform and contact our support team to close your account.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming page, both of which form part of the broader framework governing your use of 9999wim.

9999wim collects personal information in two main ways: information you provide directly when you register or use the platform, and information that is gathered automatically as you interact with our services. Here is a clear breakdown of what we collect and why.

Information you provide directly:

• Registration details: Your full name, date of birth, gender, email address, mobile number and residential address as provided during account creation.
• Identity verification documents: A copy of your CNIC (Computerised National Identity Card) or valid passport submitted during KYC (Know Your Customer) verification before your first withdrawal is processed.
• Payment information: Your JazzCash mobile number, Easypaisa account number, Raast-linked bank details or card information as required to process deposits and withdrawals in PKR. We do not store full card numbers or wallet PINs.
• Support communications: Any messages, queries or complaints you submit to the 9999wim support team through live chat, email or the in-account help section.
• Responsible gaming preferences: Deposit limits, session time settings or self-exclusion requests you submit through your account settings.

Information collected automatically:

• Device and browser data: Your IP address, browser type and version, operating system, device model and screen resolution when you visit or use the platform.
• Usage data: Pages visited, games played, time spent per session, bet history, deposit and withdrawal activity, bonus usage and navigation patterns within the platform.
• Cookie and session data: Session identifiers and cookies used to keep you logged in and to remember your platform preferences. Full details are covered in Section 6.
• Location data: General geographic location inferred from your IP address, used for fraud prevention and to ensure appropriate service delivery.

The personal information we collect is used for specific, legitimate purposes directly related to operating the 9999wim platform and providing you with a reliable, secure gaming experience. We do not use your data for purposes beyond what is described here without your consent.

When we send promotional messages — such as bonus offers, PSL betting specials or casino tournament announcements — we only do so to users who have actively opted in to receive such communications during registration or through their account settings. You can withdraw this consent and opt out at any time.

We do not use automated profiling to make significant decisions about your account that would affect your rights without human review being available upon request.

9999wim does not sell, rent or trade your personal information to third parties for their own marketing or commercial purposes. However, in order to operate the platform properly and fulfil our obligations to you, we do share limited data with specific categories of trusted service providers and partners.

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer partners receive only the information required to process your specific transaction. They operate under their own privacy and security obligations.
• Identity verification providers: KYC and identity document verification may be conducted by specialist third-party services. These providers receive only the documents and information required to complete verification and are contractually bound to confidentiality.
• Game software providers: The casino game studios and live dealer content providers that power games available on 9999wim may receive your account identifier and relevant session data to operate their games correctly. They do not receive your full identity or payment details.
• Analytics and performance tools: Anonymised or aggregated usage data may be shared with platform analytics services to help us understand how the site is used and where improvements can be made. This data cannot be used to identify individual users.
• Legal and regulatory requirements: We may disclose personal information if required to do so by law or in response to a valid legal request from an appropriate authority. We will always seek to limit such disclosure to what is strictly required.

All financial transactions on 9999wim are conducted in Pakistani Rupees (PKR). The platform supports deposits and withdrawals via JazzCash, Easypaisa, Raast, direct bank transfer and cards where available. The handling of payment data follows strict security practices to ensure your financial information is never at unnecessary risk.

• 9999wim does not store your full debit or credit card number on our servers. Card payments are tokenised through our payment gateway partner, meaning only a secure reference token is retained on our end.
• JazzCash and Easypaisa mobile wallet numbers are stored only to the extent required to process transactions and to verify that withdrawals are being sent to a payment method registered in your name.
• Bank account details provided for Raast or direct bank transfer are stored securely and used only for the purpose of processing your withdrawal requests.
• Transaction history — including deposit amounts, withdrawal amounts, dates and payment methods used — is retained as part of your account record for financial record-keeping and responsible gaming monitoring purposes.

If you notice any transaction on your account that you did not authorise, please contact our support team immediately so the situation can be investigated and your account secured without delay.

9999wim uses cookies and similar technologies to ensure the platform works correctly, to keep your session active while you are logged in and to gather anonymous data about how users interact with different parts of the site. Here is a straightforward explanation of the types of cookies we use.

• Essential session cookies: These are required for the platform to function. They keep you logged in during your session, remember your language preference and ensure the site responds correctly to your actions. You cannot opt out of these without losing basic platform functionality.
• Analytics cookies: These track anonymised data such as which pages are visited most frequently, how long users spend in different sections and where users typically navigate within the platform. This helps us identify areas for improvement. No personally identifiable information is linked to these cookies.
• Preference cookies: These remember settings you have chosen, such as your preferred display options or responsible gaming alert preferences, so you do not have to reconfigure them every time you visit.
• Security cookies: Short-lived cookies used to detect suspicious activity, prevent cross-site request forgery and protect your account from automated attacks.

9999wim does not use advertising or retargeting cookies that follow your browsing activity on other websites after you leave our platform. We do not share cookie data with advertising networks.

Most browsers allow you to view, manage and delete cookies through their settings menu. Disabling essential cookies may affect your ability to use the platform normally, including staying logged into your account.

9999wim retains your personal data only for as long as it is necessary for the purposes for which it was collected, or for as long as we are required to keep it under applicable legal and financial record-keeping obligations.

• Active account data: All personal information associated with your active 9999wim account is retained for the duration of your account's existence on the platform.
• Transaction and financial records: Deposit history, withdrawal records and bet history are retained for a minimum of five years following the last transaction, in line with standard financial record-keeping practices. This is necessary to investigate disputes, process chargebacks and respond to any formal queries.
• Identity verification documents: KYC documents such as your CNIC or passport copy are retained for as long as your account is active and for a period thereafter as required by our operational obligations. Verified documents are stored securely and access is strictly limited.
• Support communications: Records of your interactions with the customer support team are kept for a period sufficient to resolve ongoing matters and to maintain a consistent support history for your account.
• Closed accounts: When an account is closed, personal data is not immediately deleted. Certain data is retained for the legally required period to fulfil financial, fraud prevention and responsible gaming obligations before being securely deleted or anonymised.

Protecting the personal data you share with us is a core responsibility that 9999wim takes seriously. We have put in place a range of technical and operational measures designed to prevent unauthorised access, accidental loss, misuse or disclosure of your information.

• Encryption in transit: All communication between your device and the 9999wim platform is encrypted using TLS (Transport Layer Security). This includes login sessions, deposit flows, withdrawal requests and all account management actions.
• Encrypted storage: Sensitive data stored on our servers — including identity documents and payment references — is encrypted at rest using strong encryption standards.
• Access controls: Access to personal data within 9999wim's internal systems is restricted on a strict need-to-know basis. Staff who have no legitimate reason to access your data cannot do so.
• Account security: Registered users are responsible for keeping their login credentials secure. 9999wim recommends using a unique, strong password and never sharing your account details with anyone. We will never ask for your password through any channel.
• Fraud monitoring: Automated systems continuously monitor account activity for unusual patterns that may indicate unauthorised access or fraudulent behaviour. Suspicious activity triggers immediate review by our security team.

While we maintain strong security measures, no online platform can guarantee absolute security against all possible threats. If you believe your account has been accessed without your authorisation, contact our support team immediately so we can investigate and secure your account without delay.

As a 9999wim user, you have rights over your personal data. We are committed to honouring these rights in a straightforward and timely manner. The following rights are available to all registered account holders:

• Right to access: You can request a copy of the personal data 9999wim holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction: If any of the personal information we hold about you is inaccurate or out of date, you can ask us to correct it. For example, if your mobile number has changed, you can update it directly in your account settings or by contacting support.
• Right to deletion: You can request that we delete your personal data. We will action this where there is no overriding legal or operational obligation to retain it. Note that financial transaction records and KYC documents may need to be retained for the legally required period even after account closure.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or dispute is being investigated.
• Right to withdraw consent: Where we process your data based on your consent — such as sending you promotional messages about bonuses or Cricket betting offers — you can withdraw that consent at any time through your account notification settings.
• Right to data portability: You can request a copy of the data you have provided to 9999wim in a structured, commonly used format where technically feasible.

9999wim is strictly an adult platform. Our services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

Age verification is conducted during the registration process and again at the point of processing a first withdrawal. If we discover that an account has been created by or on behalf of someone under 18, the account will be closed immediately, access will be revoked and any associated data will be handled in accordance with our data retention obligations.

Parents and guardians who are concerned about minors accessing online gaming platforms are encouraged to use device-level parental controls and to store their own 9999wim login credentials securely, out of reach of children.

9999wim reserves the right to update or revise this Privacy Policy at any time. Changes may be made to reflect updates in our platform features, changes in applicable data practices or improvements to how we communicate our privacy commitments to users.

When material changes are made to this Privacy Policy, we will notify registered users through their registered contact details or by displaying a prominent notice on the platform. The updated policy will be published on this page with a revised "Last Updated" date at the top.

Your continued use of the 9999wim platform after any update to this Privacy Policy constitutes your acceptance of the revised version. If you disagree with the changes, you should stop using the platform and contact support to discuss your options.

We recommend bookmarking this page and checking back periodically, particularly if you are an active user who wants to stay informed about how your data is being handled.

If you have any questions, concerns or requests relating to this Privacy Policy or the way 9999wim handles your personal data, please get in touch with our support team. We are here to help and will do our best to respond clearly and promptly.

• Use the Help / Live Chat feature available in your logged-in account for the fastest response.
• Email the support team at [email protected] for non-urgent privacy-related queries.
• Visit our FAQ page for answers to common questions about accounts, payments and data.